Customer Support Management

Given the Importance of Customer Orientation, yet another facet is the effective and efficient handling of the contacts/opportunities/customers from the nascent stages of communication (point of contact through telephone) through different business processes till closing the business deal. To serve this end of the business process, Textron offers Call Centre Management Services.

Textron has trained and vastly experienced Project Managers, Consultants & System Integrators. Our services include Automatic Call Centre, IVRS, Automatic Call Distribution, Data Analysis & Reporting, Automatic Speech Recognition, Analog Display Services interface, Predictive Dialing and Unified Message.

Textron IT Services undertakes a detail analysis in implementing the Call Center :

• Study of customer requirements
• Identification of the business process
• Technical and administrative support
• Quality assurance