Customer Relationship Management (CRM)

With intensely competitive and dynamic market conditions, the importance of the customer has increased manifold. It has effected a paradigm shift in the focus of organizations from Customer Satisfaction to Customer Delight. Connoisseurs are introspecting themselves on how best they can shift gears from Product Orientation to Customer Orientation and augment Customer Relationships to leverage on Customer Loyalty.

Textron with its vast experience in Business Consulting, Project Management & Leading edge technologies like CRM solutions enables an enterprise to achieve customer retention, customer commitment, acquiring profitable customers and retaining high-value customers. These are achieved with reduced total cost of ownership, time & risk and a better ROI.

Textron has CRM trained consultants who are experienced Project Managers, Functional Consultants, Technical Consultants, System Integrators, Networking Specialists & System Administrators, Textron 's implementation. methodology leverages its proven experience in business processes & project management along with expertise in implementing leading CRM products to, achieve success within the optimum time & risk.

Armed with its alliances with Siebel and Clarify, Textron is well positioned to provide solutions to various components of CRM such as Marketing, Sales, Customer Support, Field Service, Pricing and Product configuration, Interactive Selling, Campaign management and Call centres.

Backed by the resources, training facilities and experience, Textron can offer its global customers, Business and Management Consulting, ERP Implementation, Post Implementation Services, Remote Development Work, Technical Consulting, EDI / Internet Commerce / ALE and special services including documentation, Rollout strategy, development, Facilities management and Project auditing.

Our CRM services include:

  • Implementation
  • Knowledge Management
  • Asset Inventory Management
  • Problem Management

Textron offshore development offers the following advantages:

  • Online support to the clientele around the globe.
  • Project Planning, Project Control, Quality Control, Enhancements, Modifications, Configurations
  • Remote interfacing and Integration
  • Post implementation Support