Product Development and Maintenance
At Textron, we have the skills and experience in the area of Product Development and Maintenance, and have service offerings, which are targeted at the entire product development life cycle. Textron has worked with numerous product companies in the past, and helped them deliver quality and cost-effective products. While co-sourcing product development and maintenance, companies operate within their budgets and also dedicate more effort to their core activities – such as understanding the needs of their product users, and coming up with new product ideas to remain competitive.
Product Development : Textron’s product development methodologies are supported by a stringent quality framework. Highly usable interfaces and constantly changing requirements necessitate an iterative methodology. Textron teams work on multiple technologies and have extensive experience in product development and associated processes such as configuration management, release management, change management, etc.
Product Maintenance : Textron has extensive experience in providing maintenance services for products. These include enhancements, incremental releases and second and third level technical support helpdesks for resolving issues encountered by users. A robust defect tracking and resolution process and a specialized testing team support these services.
Once the deployment stage is realized, we move to the next level and offer leading-edge maintenance services.
Textron’s Offerings include :
- Offshore product maintenance that includes code and documentation deliverable
Handling change requests through efficient interaction with multi-site, multi-location teams full ownership of the code for large 'live' systems. Our test teams carry out pre-build,
post-build and regression verification, thus enabling the client to have no development teams.
- Long-term maintenance engagements that span more than four years.
Defect tracking and configuration management
Product Value-adds : Textron has capabilities that provide value through specific or niche skills which are required for the software product development process.
Product Support : Product support involves addressing user tickets through a technical support helpdesk and providing bug fixes to ensure constant availability and performance of the product for end users
Textron maintains a software business team that delivers high quality customized contact center applications, product development, and maintenance services to our clients. Textron is in the progress of acquiring quality certificates to validate its already commercially proven development expertise. The result is a world class team able to execute in a virtual 24-hour environment that shortens the development cycle and time to market.
Software Products Developed are :
- CRM Solutions and Provisioning
- Business Intelligence Solutions
- VOIP Telephony Solutions
- HR and Training Solutions
- Helpdesk Solutions
- QA Solutions
- Network Applications Services Management and Maintenance
- Database and Directory Assistance Management Services